The HiViz.com WorkShop
Shipping and handling
Shipping address: Before ordering, please check that your address in PayPal is current to make sure that your order is shipped to the correct address.
During PayPal checkout, you can select either USPS Priority mail or USPS Express shipping and handling.
Our shipping methods are USPS First Class International,* USPS Priority International, USPS Priority International Flat-rate, and USPS Priority Express.
When we ship your items, we attach a Customs form and in some cases an invoice as required by postal regulations. On the Customs form, we identify the contents as merchandise. We don't honor requests to list the contents as a gift. This would put both the customer and us in violation of postal regulations of both the US and the destination country.
Payment of duty, value-added taxes, and handling that are assessed by the destination country are the responsibility of the customer. Many countries have a threshold value for commercial shipments below which taxes and handling charges are not assessed. Check your own country's Customs regulations for this information.
In the event that you think a shipment is lost, check with your Customs office to find out if they're holding the package for payment of taxes. If not, contact us. We can initiate an official request to the US Postal Service to locate the package. Once we make the request, it can take several weeks to receive an answer. At that time, if the USPS has determined that the package is lost, we can initiate a claim and refund your purchase.
*USPS First Class isn't available as a checkout option; however, you may contact us for the availability of this shipping method.